Refund policy

1. Return Policy

1.1 Eligibility for Returns

  • Products can be returned within 2 days from the date of delivery.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Some items, such as perishable goods, custom products, and certain health and personal care items, may not be eligible for returns.

1.2 Non-Returnable Items

  • Perishable goods (e.g., seeds, fertilizers) cannot be returned.
  • Custom or personalized products cannot be returned.
  • Certain health and personal care items are non-returnable.

1.3 Return Process

  • To initiate a return, please contact us at hkfarmtech2024@gmail.com or call us at 9099983462.
  • Provide your order number, the reason for the return, and any relevant details.
  • We will provide you with instructions on how to return your item. You will be responsible for paying the shipping costs for returning the item.

1.4 Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable, and you will be responsible for the cost of return shipping.

2. Refund Policy

2.1 Eligibility for Refunds

  • Refunds are only issued for items that are returned in accordance with our Return Policy.
  • Refunds will only be issued if the item is defective, damaged, or if there was an error on our part.

2.2 How to Request a Refund

  • If you are eligible for a refund, please contact us at hkfarmtech2024@gmail.com or call 9099983462.
  • Provide your order number and the reason for the refund request.
  • We will review your request and process the refund if applicable.

2.3 Refund Processing

  • Refunds will be processed to your original payment method.
  • Please note that it may take additional time for your bank or credit card company to process the refund.

3. Exchanges

  • We currently do not offer exchanges. If you need a different item, please return the original item and place a new order.

4. Contact Us

For any questions or concerns about our Return and Refund Policies, please contact us:

5. Changes to Policy

We reserve the right to modify or update our return and refund policies at any time. Any changes will be posted on our website.